Shipping policy

Delivery and Shipping Information

At Kustom Pergolas, we offer delivery to customers in metropolitan areas and most regional parts of Australia. However, we cannot guarantee delivery to all remote or regional locations, including some islands such as Tasmania. For special requests, please contact us to discuss alternative arrangements.

We strive to deliver all products within the expected timeframes and on the specified date. However, please note that unforeseen circumstances may sometimes cause delays, and all products are subject to availability. Kustom Pergolas will not be held responsible for any delays or failure to meet the stated delivery timeframes.

Upon receiving your order, it is essential to inspect all items within 7 days. Should you encounter any issues such as damages, faults, incorrect items, missing parts, or any other concerns, please notify Kustom Pergolas within this timeframe.

Risk of loss or damage to the products passes to the customer once the products are delivered to the provided delivery address.

To ensure accurate delivery, please provide complete and correct address details, including the recipient’s name. Kustom Pergolas is not responsible for any delivery issues that arise from incomplete or incorrect information. Please note, parcels may require a signature upon delivery.

If a delay occurs that we are aware of, we will make every effort to notify you as soon as possible.